HBees Wellness Anti Aging

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100% Satisfaction Guarantee

HBees.com always strives to bring you products that are manufactured to meet the highest standards of potency, purity, freshness, and premium quality. Please note, we do not follow manufacturers' guarantees, however, we do offer a thirty-day money-back guarantee on certain products. Please check below for products that cannot be returned for refund. If you are not completely satisfied, you may return the product to us, in its original unopened condition, within 30 days from the date of purchase. Please make sure to request a Return Authorization Number first, as returns cannot be processed without it. You'll be refunded the full purchase price or receive full credit toward the purchase of another product of your choice, shipping charges and handling fees are not refundable.

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Sales Tax

We currently collect sales tax on purchases delivered to the states of Ohio and Texas.

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Payment Methods

At HBees.com we accept American Express, Visa, MasterCard, Discover, PayPal, and Yahoo! Pay Direct. Other credit cards will be added in the near future. We gladly accept personal checks (drawn from US banks) for orders sent to us by mail. When sending your order by mail, please print HBees Mail Order Form and make sure to provide your email to receive your order confirmation. Please allow 5-7 business days for checks to clear before orders are shipped. There will be a $25 charge on any checks returned from your bank as non-payable for any reason.
Credit card and Money orders are shipped within 2-3 business days, unless otherwise mentioned.

Order Processing Time
Orders are processed and shipped from our warehouse within 2-3 business days for in-stock items. Please allow 7-10 business days to receive your order. If the items you ordered are out of stock, we will email you to notify you the status of your order and when those items are expected to ship.

Please note that we do not sell ephedra products, also for your informatin, ephedra products cannot be sold in the following states: AR, CA, FL, HI, IL, ME, NY

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Security

HBees.com is a secure shopping area. Our commitment to wellness and health begins with a comfortable and safe buying experience. Our goal is to have happy and satisfied customers. We're simple to access, safely and securely 24/7, at your convenience.
We use industry-standard SSL-encryption to protect data transmissions. This means that when you place online orders, our secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access, and is removed periodically from our site database.

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Domestic Shipping

Orders are shipped within 2-3 business days, unless otherwise mentioned.
Customers can choose shipping methods by USPS or UPS. Shipping charges are based on the weight and destination of the parcels. Please note that UPS does NOT ship to PO Boxes. Heavy items such as drinks, shakes, bars, jars/cans, appliances, and pet food; must ship via UPS. Make sure to choose UPS as your shipping method when ordering those items.

Track your package(s) with:
or

Shipping and Handling Fees:

UPS Fees will be calculated automatically at checkout based on the weight and destination of the package. Please Note: Heavy items such as drinks, shakes, bars, jars/cans, appliances, and pet food; must ship via UPS. Make sure to choose UPS as your shipping method when ordering those items.

USPS Express Mail will be calculated automatically at checkout based on the weight and destination of the package.

USPS Standard Shipping, please refer to the table below:



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International Orders

Orders are shipped within 2-3 business days, unless otherwise mentioned.
We welcome orders worldwide. However, due to the complexity of international orders, there are additional costs for shipping, processing, documentation and special handling. All international orders must be prepaid in U.S. dollars as Credit Card. Freight charges are established by International Postal System, based on the weight and destination of the parcels.

International customers must check with their own countries regulations to make sure the products are acceptable by their customs. We are not responsible if the products are rejected by customs.

INTERNATIONAL ORDERS CAN ONLY BE SHIPPED BY THE FOLLOWING METHODS:

• Global Express Mail (EMS) (2 - 3 Days)
• International Airmail Parcel Post (5 - 10 Days)
• UPS World Express or Expedited.

Shipping and handling charges will be added to the total based on the weight and destination of the parcels.
Orders weighing more than 70 lbs might be shipped in more than one parcel.

Orders shipped to Canada:
We ship to Canada Global Express which takes about 3-5 business days to arrive to Canada. Please choose "USPS to Canada" as the shipping method. If your order is not urgent, or if time is not a constraint, you might want to choose "UPS Standard to Canada" as the shipping method. Please note however, that in some regions in Canada it might take up to two weeks for the package to arrive. Also, please note that USPS, FedEx, and UPS do not ship to PO Boxes in Canada. In addition, UPS and FedEx have their own brokerage fees (usually higher than USPS) which you have to pay at the time of delivery.

We only ship to the following countries (in alphabetical order):
Antarctica; Argentina; Austria; Australia; Bahamas; Bahrain; Barbados; Belgium; Bermuda; Brazil; Brunei Darussalam; Canada; Cayman Islands; China; Costa Rica; Cyprus; Denmark; Finland; Fiji; France; France, Metropolitan; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Jordan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malaysia; Malawi; Mexico; Monaco; New Caledonia; Netherlands; Netherlands Antilles; New Zealand; Norfolk Island; Norway; Oceana; Oman; Papua New Guinea; Philippines; Poland; Puerto Rico; Portugal; Qatar; Saudi Arabia; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey; United Arab Emirates; United Kingdom; United States; US Outlying Islands; Vatican City; Virgin Islands (U.S.).

Please Note: All applicable duty, customs charges and taxes are paid by the recipient. It is the customer responsibility to check if his/her country permits the shipment and receipt of our products. If the package is seized by Customs for any reason, we will NOT issue you a refund. Also, you will not get a refund on the shipping of your package if it is refused by customs and returned back to us. An additonal 20% brokerage fee will also be applied. If you have any questions, please feel free to contact us.



FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING

What options are available and which is the cheapest?
Currently we ship orders domestically and internationally via USPS, UPS, and FedEx. Please note that UPS and FedEx charges are much higher than USPS.

What does "Shipping & Handling" include?
Shipping & handling includes the packaging materials, labor cost, and postage to get your order out to you.

Approximately, how long does it take to receive a UPS Ground package within the United States?
Here is the estimated delivery time for UPS Ground packages, arranged alphabetically by States. Please note that the estimated time is from the day the package is shipped.
Alabama = 2-3 days , Alaska = No UPS Ground Available, Arizona = 4 days, Arkansas = 3 days, California = 4-5 days, Colorado = 3-4 days, Connecticut = 2 days, Delaware = 2 days, District of Columbia = 2 days, Florida = 3 days, Georgia = 2-3 days, Hawaii = No UPS Ground Available, Idaho = 4 days, Illinois = 2 days, Indiana = 1-2 days, Iowa = 2 days, Kansas = 3 days, Kentucky = 1-2 days, Louisiana = 3 days, Maine = 2-3 days, Maryland = 2 days, Massachusetts = 2 days, Michigan = 2 days, Minnesota = 2-3 days, Missouri = 2-3 days, Montana = 4 days, Nebraska = 3 days, Nevada = 4 days, New Hampshire = 2 days, New Jersey = 2 days, New Mexico = 4 days, New York = 1-2 days, North Carolina = 2-3 days, North Dakota = 3-4 days, Ohio = 1 days, Oklahoma = 3 days, Oregon = 4-5 days, Pennsylvania = 1-2 days, Rhode Island = 2 days, South Carolina = 2-3 days, Tennessee = 2 days, Texas = 2-3 days, Utah = 4 days, Virginia = 2 days, Washington = 4 days, West Virginia = 1-2 days, Wisconsin = 2 days, Wyoming = 4 days.

What is the cheapest International shipping method?
USPS Airmail Parcel post would be the cheapest method. In general USPS is less expensive than UPS and FedEx. If your order is large and you chose "Airmail Parcel Post" as your shipping method, it will be upgraded automatically to Global Express at no extra charge, so you can have a tracking number.

What about shipping to Military FPO and APO?
For Military APOs and FPOs stationed overseas, please choose a USPS domestic option like Priority Mail, or Express Mail. You will be charged shipping and handling fees as if the order is shipped domestically (within the US). If you choose UPS or FedEx as the shipping method, then your order will be charged international shipping fees. In addition, since FedEx and UPS are private companies, you will have to pay brokerage fees and customs (usually higher than USPS) at the time of delivery.

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Returns and Exchange

At HBees, we believe in 100% customer satisfaction. We do offer a thirty-day money-back guarantee on certain products. Please check below for products that cannot be returned for refund. If you purchased an item that can be returned and you would like to return it for a refund, you may do so within 30 days of the purchase date. We will gladly refund the full purchase price or credit your account toward the purchase of another product of your choice, excluding shipping charges and handling fees, and less 20% restocking fee.
Please note that returned items must be in original condition.

Our return policy is simple:
Please check below first to make sure that the item can be returned for a refund or exchange. If it can, then you may return it within 30 days of the purchase date, in its original unopened condition.


***********IMPORTANT*************
If you refuse delivery of your package, we will NOT process any refunds. You MUST request a return authorization number to be able to return your package for a refund.

Please email customer service at customerservice@hbees.com to request a return authorization number. Refunds CANNOT be processed without a return authorization number. Packages sent for refund without a return authorization number will be refused and not processed. Please make sure to wrap and pack each item carefully so they are not damaged in transit.

To assure proper processing of your refund or credit for returned products, please refer to the order number and write the reason for your return on the original packing slip. For your protection, please use UPS or Insured Parcel Post with tracking numbers to insure package arrival.

Please make sure to write the RA# (Return Authorization number) on the outside of the box. Refunds CANNOT be processed without a return authorization number. Packages sent for refund without a return authorization number will be refused and not processed .

The following items may NOT be returned and will not be processed for refunds or exchange:
Closeouts and discontinued items, fitness gears and equipments, clothes, household products, food products, energy bars, videos, CDs, books, detox products, Cosmetics and beauty products, fragrances and candles, and As Seen on TV products. All other products must be returned in original unopened conditions, requesting a return authorization number first.

Under US Government regulations, food items are not returnable.

If you have any questions, please contact our customer service department:
Email: customerservice@hbees.com
Phone: (330) 923-7484
Phone Orders: (877) 210-4431 (Toll Free)
Fax: (330) 259-7498

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